Refund policy

Returns

We want you to be happy with your Verlino Home. If it isn't right for you, you can request a return within 30 days of receiving your order.

To be eligible for a return, your item must be in the same condition that you received it, with all parts and accessories included, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, email us at verlinosuccess@outlook.com with your order number and the reason for the return. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged, defective or wrong items

Please inspect your order when it arrives. If the item is damaged, defective, or you received the wrong item, contact us right away so that we can evaluate the issue and make it right.

Exchanges

The fastest way to get a replacement is to return the item you have and, once the return is accepted, place a new order.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note it can take some time for your bank or payment provider to process and post the refund.